Projects

Clients I had the pleasure to work with

February 2017 - May 2018

Client:

Project Name:

Description:

Results:

Role:

A Luxury Thai Fabric and Garment Manufacturer

ISI (Information System Integration)

The client implements SAP ERP, Lectra and LS Retail/Microsoft NAV

Software successfully implemented.

Lead consultant in the area of change management. Actual execution of

Risk Assessment Workshop
Communication Plan
Newsletters
Change Readiness Assessment Survey 1 & 2
Organization Impact Assessment
Job Role Mapping
Training Scheduling
User Authorization

November 2016 - December 2017

Client:

Project Name:

Description:

Results:

Role:

A Thai Oil Business Company

SAP ERP Implementation

To support its fast growing business, the client wants to implement an integrated world class ERP system.

Software successfully implemented

Lead consultant in the area of change management. Conduct Stakeholder interviews and Risk Assessment Workshop. Coach the client's internal Change Management Team along the project for activities such as

Change Readiness Survey
Communication Plan
Organization Impact Assessment
Job Role Mapping
User Authorization

March - July 2016

Client:

Project Name:

Description:

Results:

Role:

A Luxury Thai Fabric and Garment Manufacturer

Software Selection and 4 Process Definitions

After having received the IT Road-map, the client wants Freewill to lead the Software Selection process. Also, four processes within the client company need to be further analyzed and clarified in order to draft a Request for Proposal

4 Processes defined. Request for Proposal drafted for IT systems supporting the processes of Design to Development and the Point Of Sales operation

Lead project consultant.

September - November 2016

Client:

Project Name:

Description:

Results:

Role:

A Luxury Thai Fabric and Garment Manufacturer

Request for Proposal for SAP ERP Implementer and PMO Provider

The client needs to open the SAP implementation for bidding as well as the Project Management Office as the PMO will have to manage the implementation of 3 different IT systems and their integration.

Project Bidding Plan, Request for Proposal, Bidder Evaluation Guide and Template

Lead project consultant responsible for planning and guiding the execution of the project plan and ensuring completion of project deliverable.

October 2015 - February 2016

Client:

Project Name:

Description:

Results:

Role:

A Luxury Thai Fabric and Garment Manufacturer

IT Strategy Project

The client has over the years developed about 70 individual IT custom solutions to support its business. As declining benefits are requiring a more efficient operation, the client wants Freewill to analyze its business process at a high level and recommend how to move from the existing IT patchwork to a more integrated IT landscape.

Integrated IT landscape supporting existing and future business units/processes.

IT implementation Road Map with a high and low level cost estimate based on different software options.

Lead Consultant and specialist for the area of Plan to Produce and Distribution

February - May 2015

Client:

Project Name:

Description:

Results:

Role:

A U.S. owned Jewelry Manufacturing Plant

System Compliance and Health Check Phase 1

The client is a jewelry manufacturer on the outskirts of Bangkok. The client implemented SAP ERP and a to SAP ERP interfaced custom made production system in May 2014. The target was to double the business volume, but since the implementation of the two systems, the parent company got different information from different stakeholders about the readiness to increase the production volume. Freewill therefore was hired to conduct a System Compliance and Health Check in order to find out what the problems really are.

First deliverable was a list of issues and pain points found. A total of 154 issues were categorized by Technology, Policy, Process, People and Training. Further we identified what the issues are affecting, such as Efficiency, Control, Quality and Cost. Last we identified to which Module in SAP ERP each issue belongs to whereas we considered the customized production system as one module.

Second deliverable was a final report explaining issues found and suggested solutions to each of them whereas some were resolved along the project.

Lead the overall project. Assess the four business processes Order To Cash, Procure To Pay, Production and Material Supply/Inventory Management step by step with business process owners and users. Draft the issue list to allow SAP consultants to analyze specific pain points together with the user from a technical point of view. Lead meetings with Freewill SAP ERP consultants and representatives of the company that implemented SAP ERP and the custom made software. Draft the final report outlining time and cost effort to resolve all issues using two options: Use the current SAP ERP modules together with the custom made software, or use SAP ERP only by implementing the PP module replacing the custom made software.

June - December 2014

Client:

Project Name:

Description:

Results:

Role:

The Insurance Office of a large Thai Conglomerate

Insurance Office Software

The client is an internal service department of the conglomerate that consolidates and manages the insurance contracts, subscriptions and claim handling of all conglomerate group companies. To cope with an ever growing number of companies and insurance types, the client has asked Freewill for the development of a custom made software supporting the client’s daily operation and replacing an increasing number of isolated and not standardized excel spread sheets.

After selecting one insurance type as pilot project, Freewill held several meetings with the client’s key users to determine the as-is process and the to-be process. We then created to be process flow charts and screen mock-up’s for the software to be developed showing layout and functions. After functions and layouts were confirmed by the client, the software development team was able to start with the realization of the application.

Lead the requirement assessment. Draft process flow charts and create screen mock up’s representing the future software. Obtain input from the technical team in case of complex screen functions. After client’s approval, handover the project to the developer team.

July 2014 - May 2015

Client:

Project Name:

Description:

Results:

Role:

A Swiss Cement Company in the Philippines

Implementation of ATP and new Credit Check Criteria

Based on the Order Management Assessment Report (see further below), the client has decided to implement ATP (Available to Promise) and to reconfigure its Credit Check Policy to reduce the number of orders that get rejected due to credit issues.

New credit check criteria were implemented nationwide in March 2014 and ATP was implemented in a pilot plant in May 2014 with further roll outs to follow.

Lead the overall project in coordination with the regional Head Office as a major stakeholder. Negotiate and settle budgetary issues and account for man-days, payments and invoices.

December 2013 - January 2014

Client:

Project Name:

Description:

Results:

Role:

A Swiss Cement Company in the Philippines

Order Management Assessment in scope of the client’s Supply Chain 2016 project

Even though the client is using SAP ERP, the business process faces considerable challenges in regards to efficiency. The client therefore is asking for an assessment of its business processes, discovering of pain points and suggestions for sustainable solutions within the possibilities of SAP ERP to address the issues as part of the client’s Supply Chain 2016 project

An overall of 14 pain points have been identified. In a detailed analysis all pain points were being described with Topic, Pain Point, Description, Objective, Suggestion, SAP ERP Involvement, Affected Areas (People, Policy, System, Process), Benefits, Prerequisites and what they were Built-On, allowing to generate a road map of implementation.

Lead a two day process and pain-point information gathering meeting at customer’s site together with an SAP SD consultant and a representative of the client’s regional head office in Thailand. Consolidate SAP ERP solutions from the SD consultant and own business process solutions and generate a detailed report serving as road map for implementation.

October 2013 - May 2015

Client:

Project Name:

Description:

Results:

Role:

A Thai Cement and Ready Mix Concrete Company

Logistics Management Dashboard and Logistics Operation’s Dashboard

To make use of the huge amount of data gathered by the client’s ERP and Fleet Management System, the client is asking for a Management Dashboard where the most critical KPIs and their variations from past months/years can be seen in an at-a-glance manner. A second Dashboard with real time data for the dispatch operation unit is required to assist the dispatchers in their decision making.

Complete set of Management Dashboards tailored to the client’s requirements

Gather business and design requirements from the client. Coordinate with Freewill’s BI-team to create and implement the dashboard and supporting data structures.

May - October 2013

Client:

Project Name:

Description:

Results:

Role:

A Japanese Electronic Products Company

BISIMO Post Implementation Review

The client implemented BISIMO Maintenance Management System, developed by Freewill, to improve the operational efficiency of customer support process (from customer request receipt to field service technician’s dispatch and service work order management). After 1 ½ year of operation, we conducted a Post Implementation Review including an online survey, interviews with key stakeholders and in depth analysis of operational data.

During the post implementation review, interviews were conducted with 10 focus groups. The results of the data analysis clearly defined a 42% improvement in field technician efficiency and also resulted in six recommendations to further improve the customer service management and field technician management process. These recommendations when implemented are expected to yield further improvement in field technician efficiency. Additionally, a meeting with all stakeholders and the client’s regional Managers was held to present and discuss the findings and recommend steps for further improvements and a white paper summarizing the results and detailing the improvements achieved through the implementation of BISIMO Maintenance Management System was delivered to the client.

Manage the entire review, create the online survey, conduct the interviews, analyze all the data, consolidate the findings, present the result to all stakeholders and write the white paper.

Late 2012 - Early 2013

Client:

Project Name:

Description:

Results:

Role:

A German Car Manufacturer

After Sales Dealer Dashboard Solution - Upgrade

To better monitor and discuss business outcome/trends and issues with its dealers, the company decided to implement a Dealer Dashboard solution for its After Sales Dealer Operation. Freewill had designed and implemented the dealer dashboard system with the company a few years ago. In the years since the original implementation, the company’s KPI requirements changed as the headquarters in Germany updated its guidelines and calculation methodology. This resulted in the need to review and adapt the Dashboard software.

A customized dealer dashboard responding to the user’s needs and requirements has been successfully delivered in June 2013. The content of the dashboard changed extensively reflecting the new requirements from headquarters and the dashboard functionalities were improved to make it easier for the user to update the monthly data.

Manage the project from requirement gathering throughout delivery of the dashboard software

Late 2011 - Early 2012

Client:

Project Name:

Description:

Results:

Role:

A Thai Cement and Ready Mix Concrete Company

Fleet Management System Post Implementation Review

The client implemented a Fleet Management System developed by a sister company of Freewill, to improve its concrete truck logistics operational efficiency. After 10 months of operation, we conducted a Post Implementation Review including an online survey, interviews with key stakeholders and in depth analysis of operational data.

During the post implementation review, interviews were conducted with three user focus groups and five interviews were conducted with outsource transporters of different size/usage parameters. The results of the data analysis clearly demonstrated a 75% improvement in concrete truck utilization resulting in direct cost savings. The deliverables were also a meetings with all stakeholders to present and discuss the findings, suggestions for further improvements including a time schedule for accomplishment and a white paper summarizing the results and detailing the improvements achieved through the implementation of the Fleet Management System.

Manage the entire review, create the online survey, hold the interviews, analyze all the data, consolidate the findings, present the result to all stakeholders and write the white paper.

March 2011 - May 2012

Client:

Project Name:

Description:

Results:

Role:

A British Property Care & Security Service Company

SAP ERP Implementation

The client decided to implement SAP ERP as the previous system could not cope with the business’ growth anymore and to align the IT landscape with its head office in the UK.

Process improvements were defined in the following areas: Integration of the costing process, re-organization and integration of the document storage system, elimination of manual approval processes allowing the users to focus on exceptions while the routine is handled by the system. SAP ERP has been implemented successfully.

Evaluate the client’s business processes prior to the SAP implementation as well as during the blue print phase to make sure processes are streamlined and unnecessary process steps originating from the previous system were not replicated in SAP.

December 2010 - Early 2011

Client:

Project Name:

Description:

Results:

Role:

A German Car Manufacturer

Customer Complaint Management System

Prior to developing a custom-developed software solution, the existing customer complaint management policy, process and system were reviewed with a view to making improvements that would be enabled by new technology. The aim of the improvements and the new software was to handle and monitor customer complaints as well as to assure transparency in goodwill granting and problem solving.

The review process resulted in the proposal of a custom made state of the art customer complaint management system integrating and supporting all aspects of the client’s industry specific customer complaint handling process, as well as policy recommendations to increase transparency in regards to benefit-allocation resulting in improved customer satisfaction.

Review existing policies and processes and identify opportunities for improvement. Gather process requirements. Design functions and visual appearance of the software, coordinate with the software developer.